About Lubbock Appliance Repair

Lubbock Appliance Repair Is Locally Owned — Not a Franchise

Lubbock Appliance Repair is locally owned and operated by Michael Moore. We’re not a national franchise, a corporate chain, or an answering service that dispatches contractors. When you call us, you speak with our team. When we come to your home, it’s a technician we hired, trained, and stand behind.

Michael grew up in the appliance repair business. He earned a mechanical engineering degree from Texas Tech University and spent years in the field before founding Lubbock Appliance Repair in 2015. Prior to that, he worked at Salem Appliance Repair starting in 2009 — first as a technician, then as general manager. That combination of hands-on technical experience and engineering training shapes how we approach every job: systematically, honestly, and with the tools and knowledge to do it right. That includes access to wiring diagrams and factory schematics for every appliance we service — not guesswork.

Diagnosis First. Repair Second.

We don’t swap parts and hope. We diagnose. That means identifying the actual cause of a failure before recommending or installing anything. If a part is replaced and later determined not to have been the cause, the customer is not charged for it. That’s not a policy we advertise as a gimmick — it’s just how we think repair work should be done.

Every repair where we replace a part is backed by a 365-day parts and labor warranty. That’s a full year. Most competitors in Lubbock offer 90 days. Our warranty covers the part we installed and the labor to install it. If the same problem recurs within 365 days due to the same failed component, we come back and fix it at no additional charge. We stand behind our work because we’re still here in Lubbock — there’s no national call center to hide behind.

What You Can Expect

• Phones answered by our in-house staff, not a call center.
• 3-hour arrival windows with a call or text when we’re on our way.
• An identifiable company van — you’ll know it’s us when we pull up.
• Business card provided at the door before we enter your home.
• Clear pricing given after diagnosis, before work begins.
• No coupon games, no aggressive upselling.
• 365-day warranty on every repair where we replace a part.
• All technicians pass annual background checks and drug screening — required for manufacturer warranty authorization.

Awards & Credentials

• BBB A+ Accredited Business — Lubbock Appliance Repair is accredited by the Better Business Bureau with an A+ rating.
• 5x Nextdoor Neighborhood Fave (2021–2025) — voted by Lubbock neighbors as a top local business five years in a row. This award is based on direct community recommendations — neighbors nominating neighbors. We’re proud of this recognition because it comes from the people we actually serve.
• TDLR Licensed — Residential Appliance Installation Contractor (License #1101) and Residential Appliance Installer (License #468154), issued by the Texas Department of Licensing and Regulation. TDLR licensing is required by the state of Texas and ensures our technicians meet minimum competency and background standards.
• 365-Day Parts & Labor Warranty — the strongest warranty in Lubbock. Most competitors offer 90 days. We back every repair where we replace a part with a full year of coverage on parts and labor.

Appliances We Repair

We repair all major household appliances including refrigerators, washers, dryers, ovens and ranges, dishwashers, and microwaves. We also offer dryer vent cleaning and preventive appliance maintenance. We service most major brands including Whirlpool, Maytag, GE, LG, Samsung, Frigidaire, and more. Visit our FAQ page if you have questions about what we do and don’t repair.

Serving Lubbock and Surrounding Communities

We provide appliance repair in Lubbock and the surrounding area including Wolfforth, Shallowater, Slaton, Idalou, and nearby communities. Call to confirm availability in your area.